tag:blogger.com,1999:blog-83733836669677469942024-02-07T15:56:22.084+03:00Faisal KhamisUnknownnoreply@blogger.comBlogger5125tag:blogger.com,1999:blog-8373383666967746994.post-84178176442897981332018-06-03T17:26:00.000+03:002018-06-07T13:53:27.252+03:00My Teaching Skills<div dir="ltr" style="text-align: left;" trbidi="on">
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Teaching is not my main profession but I have some good teaching posts in my blog <a href="http://www.techknowledgi.com/"><span style="color: blue;">www.techknowledgi.com</span></a> which is mostly talking about solutions to some tech problems. Please have a look at it.<br />
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I also won the first prize of Arabs Gate Forums contest for the best teaching material back in 2006. The material I made was a tutorial of 120 pages teaching FileMaker, which is a software for building database applications. You can download it from <a href="https://www.mediafire.com/file/bdwlmyhirwm1vjh/FileMaker+-+Final.pdf" target="_blank"><span style="color: blue;">here</span></a>.<br />
Unfortunately, the link is no longer available on Arabs Gate website (<a href="http://www.arabsgate.com/">www.arabsgate.com</a>) but I have a snapshot of the contest announcement:<br />
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Also in Arabs Gate Forums, I posted some very good teaching threads which had very positive feedbacks:</div>
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<a href="http://edu.arabsgate.com/showthread.php?t=494149"><span style="color: blue;">http://edu.arabsgate.com/showthread.php?t=494149</span></a></div>
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<a href="http://edu.arabsgate.com/showthread.php?t=490773"><span style="color: blue;">http://edu.arabsgate.com/showthread.php?t=490773</span></a></div>
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<a href="http://edu.arabsgate.com/showthread.php?t=481819"><span style="color: blue;">http://edu.arabsgate.com/showthread.php?t=481819</span></a></div>
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And in Papermoon The Giftwrap Company, I created documentations and guides for each department that uses Retail Pro (Enterprise retail and inventory solution), and educated the users of each department on how to do their tasks using Retail Pro.</div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8373383666967746994.post-62719900591890178122018-01-09T10:58:00.002+03:002018-02-16T23:38:30.198+03:00My Certificates<div dir="ltr" style="text-align: left;" trbidi="on">
I possess a <b>Bachelor Degree in Information Technology</b> from <i><a href="https://www.seu.edu.sa/" target="_blank">Saudi Electronic University</a> </i><br />
I enrolled in 2013 and graduated in 2017 with a GPA of 3.56 out of 4 (Excellence with Honors).<br />
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I also possess a number of Tech certificates including:<br />
<ul style="text-align: left;">
<li>MCSE: Cloud Platform and Infrastructure - December 2017</li>
<li>MCSA: Windows Server 2012 - August 2017</li>
<li>MCITP: Enterprise Administrator - July 2012</li>
<li>CCNA - February 2008</li>
<li>MCSE: Windows Server 2003 - April 2006</li>
<li>MCSA: Windows Server 2003 - May 2005</li>
<li>MCP: Windows XP - September 2004</li>
</ul>
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You can check my Microsoft Transcript using the following link:</div>
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<a href="https://mcp.microsoft.com/Anonymous//Transcript/Validate" target="_blank"><span style="color: blue;">Microsoft® Certified Professional Transcript</span></a></div>
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Transaction ID: <b><u>972962</u></b><br />
Access Code: <u><b>Faisal11</b></u><br />
<u><b><br /></b></u>
You can also check my Microsoft badges on Acclaim here:<br />
<a href="https://www.youracclaim.com/badges/9b19fd04-5546-4c5b-9652-96ec5676b43c/public_url" target="_blank"><span style="color: blue;">MCSE: Cloud Platform and Infrastructure</span></a><br />
<a href="https://www.youracclaim.com/badges/63159866-21bf-4253-8627-ce349f5427cc/public_url" target="_blank"><span style="color: blue;">MCSA: Windows Server 2012</span></a><br />
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8373383666967746994.post-49349423434731089162018-01-09T01:57:00.002+03:002018-02-16T23:23:14.208+03:00Projects I Worked on<div dir="ltr" style="text-align: left;" trbidi="on">
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During my career, I worked in many projects. Here are a few of them:<br />
<h3 style="text-align: left;">
PAPERMOON THE GIFTWRAP COMPANY</h3>
<ul style="text-align: left;">
<li>Planned and implemented the new IT infrastructure at the Head Office which included purchasing new servers and equipment, installing and configuring them, and upgrading some old operating systems and applications.</li>
<li>Installed new POS computers and devices in all stores and connected them to the Head Office's servers using VPN connection.</li>
<li>Installed Retail Pro application in the Head Office's main server, connected all the users to it, and deployed it to all the branches across the Kingdom of Saudi Arabia and Bahrain.</li>
<li>Configured Retail Pro application as per the management's requirements which include customizing the daily and monthly reports, designing the layout of the UI, designing the printouts of the receipts, and configuring the data synchronization between the main server and the branches computers.</li>
<li>Created documentations and guides for each department that uses Retail Pro, and educated the users of each department on how to do their tasks using Retail Pro.</li>
</ul>
<h3 style="text-align: left;">
SAAD GROUP</h3>
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<ul style="text-align: left;">
<li>Installed and configured new computers and equipment for all Saad Nursing College departments and student labs with a team of 3 persons.</li>
<li>Implemented a new IT infrastructure in Bustan Compound which included installing Domain Controllers, ISA Servers, Exchange Servers, and new Desktop PCs for the users with a team of 4 persons.</li>
<li>Implemented a new security solution by installing Kaspersky Security Center in all of Saad Group sites and deployed the Kaspersky agent and AntiVirus to all client computers with a team of 12 persons.</li>
<li>Part of the team who upgraded the Domain Controllers from Windows Server 2003 to Windows Server 2012 in all Saad Group with a team of 3 persons.</li>
<li>Upgraded Microsoft Exchange Servers from version 2003 to version 2010 across the whole Organization with a team of 4 persons.</li>
<li>Migrated hardware-based servers to virtual environments using VMWare and Citrix technologies, and administering them with Citrix XenCenter, VMWare vSphere, and vCenter with a team of 3 persons.</li>
<li>Implemented a new solution for monitoring all of Saad Group servers and equipment with alerts and notifications using OPManager application with a team of 3 persons.</li>
<li>Implemented a new solution for Technical Support staff remote troubleshooting by installing and configuring new Help Desk servers with remote control applications including Dameware NT Utilities, NetSupport, and TeamViewer that they can use to remotely troubleshoot clients' computers.</li>
<li>Created images for various Windows Operating Systems with built-in corporate applications for ease of deployment using Acronis products and Windows Deployment Services with a team of 4 persons.</li>
<li>Created Team Sites using SharePoint Server for the collaboration of the Technical Support staff so they can create manuals, guidelines, troubleshooting tips, and configuration setups for the Organization's applications and equipment.</li>
<li>Implemented a new Backup solutions and strategies for the Data Center's servers using Symantec Backup products.</li>
</ul>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8373383666967746994.post-89350369120832028552018-01-09T01:55:00.001+03:002018-01-12T00:14:57.230+03:00Technical Skills<div dir="ltr" style="text-align: left;" trbidi="on">
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Throughout my career, I worked with many products and I gained many technical skills. Here is a list of the most important ones:<br />
<ul style="text-align: left;">
<li>Microsoft Azure</li>
<li>Microsoft Intune</li>
<li>Microsoft Office 365 Administration</li>
<li>Microsoft Windows Server 2000 to 2016</li>
<li>Active Directory, Group Policy, DNS, and DHCP</li>
<li>Microsoft Exchange Server 2000 to 2016</li>
<li>Microsoft SharePoint Server 2007 to 2013</li>
<li>Microsoft SCVMM and Hyper-V</li>
<li>Microsoft Lync Server 2010</li>
<li>Microsoft ISA 2000 to 2006 and TMG 2010</li>
<li>Microsoft SCCM and SCOM</li>
<li>All Microsoft Windows Client operating systems from Windows 3.1 to Windows 10</li>
<li>Kaspersky Security Center</li>
<li>VMWare vSphere, ESX Server, and vCenter</li>
<li>Citrix XenCenter</li>
<li>Symantec Backup Products</li>
<li>BlueCoat ProxySG</li>
<li>SonicWALL Email Security</li>
<li>OPManager</li>
<li>HP and Dell Storage</li>
<li>MAC OS X</li>
</ul>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8373383666967746994.post-48960455239947605262018-01-09T01:54:00.002+03:002018-08-17T16:36:58.480+03:00My Work Experience<div dir="ltr" style="text-align: left;" trbidi="on">
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I started my career right after high school. At the beginning, my computer skills were limited as I worked in jobs that are not IT-related but I took computers as a hobby at first then turned it into passion and a career.<br />
I worked in many companies as a <u>part-time</u> job or on a temporary basis to implement or configure their IT infrastructure, to create websites, or to manage their cloud solutions.<br />
Here is a summary of my <u>full-time</u> work experience:<br />
<h3 style="text-align: center;">
<span style="color: blue;"><a href="http://www.saad.com.sa/" target="_blank">S</a><u>SBS</u></span> • Al-Khobar, Saudi Arabia • July 2018 – Present</h3>
<h3 style="text-align: center;">
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<b style="text-align: left;">SYSTEM ADMINISTRATOR</b></div>
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<span style="font-weight: normal; text-align: left;">More details soon</span></div>
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<h3 style="text-align: center;">
<span style="color: blue;"><a href="http://www.saad.com.sa/" target="_blank">SAAD GROUP</a></span> • Al-Khobar, Saudi Arabia • Mar 2007 – July 2018</h3>
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<b style="text-align: left;">SYSTEM ADMINISTRATOR</b><span style="text-align: left;"> </span></div>
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<ul>
<li>Implementing, administering, and monitoring Active Directory Domains, DNS, and DHCP.</li>
<li>Designing and Managing Group Policy and Active Directory services in the whole AD Forest.</li>
<li>Implementing file system structure for the whole Organization with the proper permissions and auditing.</li>
<li>Backup of critical data of the file servers, the Exchange server, and the application servers. </li>
<li>Designing, implementing, and administering disaster recovery and business continuity systems, guidelines, and procedures.</li>
<li>Monitoring the Internet activities, assigning policies, generating reports, and implementing necessary changes and configurations on the Proxy servers.</li>
<li>Managing the security of the servers and the client computers using Kaspersky Security Center.</li>
<li>Managing, administering, and maintaining the virtual environment.</li>
<li>Administering and configuring the back-end Exchange servers and the front-end email security appliances.</li>
<li>Troubleshooting and configuring the different Organizational application servers.</li>
<li>Installing new/rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.</li>
<li>Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, reviewing system and application logs, and verifying completion of scheduled jobs.</li>
</ul>
<b>TECHNICAL SUPPORT SUPERVISOR</b><br />
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<ul>
<li>Supervising the Technical Support Team.</li>
<li>Creating and maintaining policies and strategies to meet users and management satisfaction.</li>
<li>Assigning permissions for technical support staff as per requirements.</li>
<li>Developing and maintaining documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.</li>
</ul>
<b>TECHNICAL SUPPORT ENGINEER:</b><br />
<div style="text-align: left;">
</div>
<ul>
<li>Taking ownership of customer issues reported and seeing problems through to resolution.</li>
<li>Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.</li>
<li>Researching and identifying solutions to software and hardware issues.</li>
<li>Diagnosing and troubleshooting technical issues, including account setup and network configuration.</li>
<li>Properly escalating unresolved issues to appropriate internal teams (e.g. software developers).</li>
<li>Prioritizing and managing several open issues at one time.</li>
<li>Following up with users to ensure their IT systems are fully functional after troubleshooting.</li>
<li>Deploying hardware, software and OSs using variety of different techniques and procedures.</li>
<li>Creating, changing, and deleting user accounts per request.</li>
</ul>
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<h3 style="text-align: center;">
<a href="http://www.papermoonworld.com/" target="_blank"><span style="color: blue;">PAPERMOON THE GIFTWRAP COMPANY</span></a> • Bahrain and Saudi Arabia • Dec 2001 – Feb 2007</h3>
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<b>IT SUPERVISOR</b><br />
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<ul>
<li>Addressing users’ issues regarding hardware, software, and networking.</li>
<li>Conducting on-site and remote troubleshooting.</li>
<li>Designing, planning, implementing, and maintaining the whole IT infrastructure.</li>
<li>Administering the DCs, the file servers, the backup servers, the proxy servers, and the corporate website.</li>
<li>Administering and maintaining the Retail Pro application (Enterprise retail and inventory solution) and QuickBooks (accounting application), and developing a documentation needed by the end users, including instructions on data entry, generating invoices, synchronizing data with the main server, running reports, and conducting inventory.</li>
</ul>
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<div style="text-align: left;">
<h3 style="text-align: center;">
RIYAL INTERNATIONAL EST. • Al-Khobar, Saudi Arabia • May 2001 – Oct 2001</h3>
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It was a small establishment, so I handled many positions at the same time including Technical Support, Personal Assistant to the General Manager, and Sales Coordinator.<br />
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<h3 style="text-align: center;">
BAJSAIR WATCHES AND JEWELRY • Al-Khobar, Saudi Arabia • Dec 1996 – Jan 2001</h3>
I worked as a Cashier, a Salesman, and a Personal Assistant to the General Manager.</div>
Unknownnoreply@blogger.com0