I started my career right after high school. At the beginning, my computer skills were limited as I worked in jobs that are not IT-related but I took computers as a hobby at first then turned it into passion and a career.
I worked in many companies as a part-time job or on a temporary basis to implement or configure their IT infrastructure, to create websites, or to manage their cloud solutions.
Here is a summary of my full-time work experience:
IT SUPERVISOR
It was a small establishment, so I handled many positions at the same time including Technical Support, Personal Assistant to the General Manager, and Sales Coordinator.
I worked in many companies as a part-time job or on a temporary basis to implement or configure their IT infrastructure, to create websites, or to manage their cloud solutions.
Here is a summary of my full-time work experience:
SSBS • Al-Khobar, Saudi Arabia • July 2018 – Present
SYSTEM ADMINISTRATOR
More details soon
SYSTEM ADMINISTRATOR
More details soon
SAAD GROUP • Al-Khobar, Saudi Arabia • Mar 2007 – Present
SYSTEM ADMINISTRATOR
- Implementing, administering, and monitoring Active Directory Domains, DNS, and DHCP.
- Designing and Managing Group Policy and Active Directory services in the whole AD Forest.
- Implementing file system structure for the whole Organization with the proper permissions and auditing.
- Backup of critical data of the file servers, the Exchange server, and the application servers.
- Designing, implementing, and administering disaster recovery and business continuity systems, guidelines, and procedures.
- Monitoring the Internet activities, assigning policies, generating reports, and implementing necessary changes and configurations on the Proxy servers.
- Managing the security of the servers and the client computers using Kaspersky Security Center.
- Managing, administering, and maintaining the virtual environment.
- Administering and configuring the back-end Exchange servers and the front-end email security appliances.
- Troubleshooting and configuring the different Organizational application servers.
- Installing new/rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, reviewing system and application logs, and verifying completion of scheduled jobs.
- Supervising the Technical Support Team.
- Creating and maintaining policies and strategies to meet users and management satisfaction.
- Assigning permissions for technical support staff as per requirements.
- Developing and maintaining documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Researching and identifying solutions to software and hardware issues.
- Diagnosing and troubleshooting technical issues, including account setup and network configuration.
- Properly escalating unresolved issues to appropriate internal teams (e.g. software developers).
- Prioritizing and managing several open issues at one time.
- Following up with users to ensure their IT systems are fully functional after troubleshooting.
- Deploying hardware, software and OSs using variety of different techniques and procedures.
- Creating, changing, and deleting user accounts per request.
PAPERMOON THE GIFTWRAP COMPANY • Bahrain and Saudi Arabia • Dec 2001 – Feb 2007
- Addressing users’ issues regarding hardware, software, and networking.
- Conducting on-site and remote troubleshooting.
- Designing, planning, implementing, and maintaining the whole IT infrastructure.
- Administering the DCs, the file servers, the backup servers, the proxy servers, and the corporate website.
- Administering and maintaining the Retail Pro application (Enterprise retail and inventory solution) and QuickBooks (accounting application), and developing a documentation needed by the end users, including instructions on data entry, generating invoices, synchronizing data with the main server, running reports, and conducting inventory.
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